Terms and Conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the montanae.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Maria Teresa de Oliveira Mendes Ferrão Patrício (“we”, “us” or “our”) with NIF 111660963, fiscal address at Av. das Acácias nº109, 4ºA, 2775-342 Parede, Portugal and email address info@montanae.com. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Maria Teresa de Oliveira Mendes Ferrão Patrício, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Links to other resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Portugal.
In alternative to direct resolution, in case of a dispute you can resort to: Centro de Arbitragem de Conflitos de Consumo de Lisboa (email: juridico@centroarbitragemlisboa.pt, phone: (+351) 218 807 030).

Returns and refunds

The following 5 paragraphs only apply to Airborne orders.

However unlikely, you may return your book(s) under the following conditions:

Book returns are accepted for a period of fifteen (15) days from the date the order gets to you. Make sure to return the book(s) as new. You must cover the cost of the shipment.

It will take 48 hours on average for us to check and process your return once we have received it. You will receive a confirmation of receipt and the refund of the book(s) price.

Returns received in used, scuffed, marked or damaged condition will incur a restock fee at our discretion. We reserve the right to reject any return if received in unacceptable condition and we will solely determine if a refund applies.

Duties and taxes fees paid at import cannot be refunded. You may seek reimbursement from the customs office, but we cannot assist in this process besides providing proof of refund/shipping.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services. This policy has been created with the help of websitepolicies.com

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:


This document was last updated on March 29, 2024